When have you experienced poor customer service? How did you react?

Joanne's FAVORITE answer:
When a Chysler Lease employee called to tell me I was late on a payment. The phone call woke me up so I already wasn't in the greatest mood. I told her I'd get them their money like I always do plus the $20 late fee, not to worry. I guess she didn't like my annoyed tone and thought I should be more scared, so she threatened to ding my credit report. I went off on her about how it was inappropriate to threaten loyal customers that occasionally give them extra revenue in late fees, to which she replied by stating that she was in fact going to report my tardiness to the credit bureaus. I blew her off and then sent an email to them describing my experience and recieved a nice apology, assurances that my credit would remain untouched and that this instance would be addressed with the employee. Don't mess with me.

Joanne's answer:
One time that I experienced poor customer service was at H&R Block during my first year of grad school. I had always done my taxes myself, but that year, because I was a student, had a fellowship, and had used my car for work during the past year, I wasn't 100% sure how the tax paperwork was supposed to go. I went to H&R bloc...and the woman who was gonna do my taxes had no freakin' idea what she was doing. She had me signed up for an education credit that I wasn't eligible for, filled out forms stating that I was running my own business (which I obviously was not), and was insistent that I get a copy of the "W-2" for my fellowship (even though you don't get W-2's for fellowship money). After I paid and thought about it for half a day or so, I went back to H&R block, asked to speak with the manager, told her that the woman did not seem to know what she was doing, that I didn't trust it had been done right, and asked for my money back. I got my money back, and I did my taxes myself, like I've done every year before and since.

And the other answers!

1. I have experienced a low quality of customer service more here in the western part of the state, far more. I generally just keep my mouth shut and go about the rest of my business. No good story here. :-(

2. I recently had my Xbox 360 break down. check out how many people are having problems my screen name is Dead360MSB#@$ http://forums.xbox.com/227/943579/ShowPost.aspx#943579 I filled a complaint with the state of Washington BBB and I Signed up for a class action suit at http://www.lawyersandsettlements.com/articles/xbox-customers.html

3. Oh I could go on for days about this . . . I can not stand poor customer service whatsoever. When I was 13 and first learned how to use a cash register, I was taught to count the change back and don't bother looking at the screen, so I did that. Now the kids behind the counter need a graphing calculator to tell them what end is up, let alone how much change to give me. Morons. This is just the cliff notes version. I really could share some stories.

4. Honestly can't respond to this one. Tons of bad service experiences, but I don't tend to remember them...even the worst of them.

5. I experience poor customer service ALL the time. Does not matter if you are calling the local town hall, or the cable company or the phone company or the darn shoe store. Kids these days have NO clue how to treat a customer not to mention that you have to get thru all the automated systems to find a live person and then when you get them they are as dumb as door knobs because they don’t have a script written for them.A simple call to the BANK… 3 different phone numbers to call, and 2 days later they still couldn’t associate my 2 accounts together on line. REACT…. I blew up. If I have to tell my story one more time to another person I am going to pull out ALL of my accounts and give them to some company that CAN do the job.